Comments on: FedEx Delivery and Your Career

By: Linda

Linda — Sat, 07 Jan 2012 05:32:58 +0000

A lot of criticism considering we’ve just come off a happy holiday season. I think it’s a good post. A lot to be said for empathy.

By: tentaculistic

tentaculistic — Mon, 26 Dec 2011 20:08:34 +0000

I really appreciated this post (I seem to be deeply in the minority!) – it’s a reminder that all of us in the Internet Greek choir of condemnation could ourselves be condemned if caught in an all-too-human moment of weakness. I often wonder about what the Internet has done to our society, I see a lot of problems, and this rush to condemnation of an isolated one-sided version of an incident seems like a real negative one. It crystallizes all of our self-righteousness.

Note that I count myself firmly among that group, and firmly in with that failing! So many human flaws I need to work on!

By: Cheryl

Cheryl — Sat, 24 Dec 2011 14:50:35 +0000

you can download a version of kindle for your laptop or home computer for free. you can also get a lot of books as free downloads, usually at amazon.com so there is really no need to buy a kindle unless you just like the size and portability. my netbook is pretty small and portable, so I use that for my reading.

By: jim

jim — Fri, 23 Dec 2011 19:44:29 +0000

I wonder if slightly off camera to the left is a big sign that reads “please leave packages here” with an arrow pointing to a big pile of fluffy down pillows which are also not visible off camera? Probably not.

I would like to hear the drivers side of the story. He probably has no good excuse, but you never know. Maybe the guy living at that house bullied the driver in high school or slept with the drivers wife? Probably not. Its probably cause he is sloppy, sucks at his job, is paid by the day and thought nobody would see.

By: Kate

Kate — Fri, 23 Dec 2011 18:23:00 +0000

methinks someone was so quick to point out a grammatical error on Trent’s part, that he didn’t read the article very carefully. Oh, wait…he didn’t even read the title. Oh, well…he’s well-dressed so that makes everyone love him, no matter how negative he is.

By: kc

kc — Fri, 23 Dec 2011 12:33:32 +0000

Uh, this is FedEx, not UPS, and this isolated incident hardly qualifies as “ammo” for anyone other than the customer in this specific case.

By: deRuiter

deRuiter — Fri, 23 Dec 2011 11:46:57 +0000

“It might have never went viral,…” Luckily writers with a passion for their profession are not fired for poor grammar by their new bosses! The driver should have rung the call bell. The owner would have come through the door, opened the gate and taken the package. If no one answered the bell / door, the UPS custom is to LEAVE A PREPRINTED NOTE WITH DATE AND TIME NEXT DELIVERY ATTEMPT OR FOR PICKUP AT THE UPS DEPOT CLEARLY STATED WHICH HAS THE PACKAGE CALL NUMBER. UPS does have company policy for handling this situation. The driver was wrong. He is paid a generous salary to deliver packages safely (his safety and the parcel’s safety both.) The suggestion that an employee of anyone but a street gang or the Mafia ought to scale an iron fence in the line of business is the height of foolishness, naive (deficient in worldly wisdom or informed judgment) and just plain dumb. This driver didn”t make his first mistake here, his lack of having to think over the idea of tossing the package over the fence shows his cavalier attitude towards his job and the items in his care. He ought to be fired immediately. The job should be given to some conscientious, hardworking, ambitious member of the unemployed. This is a (possibly well deserved since they didn’t fire the driver immediately) black eye for UPS. Next time your parcel contents arrive damaged, you’ll know why! And the UPS representative will look you straight in the eye and tell you they won’t pay your insurance claim because the sender didn’t pack the thing carefully enough. NOW YOU’VE GOT SOME AMMO WHEN FILING YOUR CLAIM!

By: sue

sue — Fri, 23 Dec 2011 09:53:08 +0000

wow, tough crowd. My overal impression of this article is “cut the guy some slack here” no one needs to be publicly flogged for a momentary lapse in judgement. EVERYONE makes mistakes….

By: Availle

Availle — Fri, 23 Dec 2011 09:16:49 +0000

“Now, imagine that FedEx video if it showed the guy carefully climbing the fence, then gently lowering the box on the other side, then ringing the doorbell.”

I don’t get this paragraph, but that’s probably because I don’t work in delivery. Shouldn’t “ringing the doorbell” be the FIRST thing you do?

By: krantcents

krantcents — Fri, 23 Dec 2011 00:32:21 +0000

If you love what you do, would you do this? I don’t think so!

By: Joanna

Joanna — Fri, 23 Dec 2011 00:19:58 +0000

There is a call box. The resident was even at home, with the door open. What the delivery guy did was inexcusable and you can bet this wasn’t the first time — he didn’t even hesitate. I don’t want someone like that handling my packages. Possibly causing me hours of frustration with the manufacturer sending the item back and having it shipped again…by the same driver.

There are plenty of people out of work who would kill for this guys job.

By: kc

kc — Thu, 22 Dec 2011 22:37:23 +0000

Yeah, Cut Media has really begun tarting up the site with ads.

By: Steve

Steve — Thu, 22 Dec 2011 21:44:45 +0000

I have to disagree with those that said this was the worst post ever. This post was terrible, but there have definitely been worse ones.

By: em

em — Thu, 22 Dec 2011 21:38:10 +0000

The FedEx guy didn’t do his job. If it weren’t caught on tape the owner would have called FedEx told them that the package was thrown over his fence and the contents were broken. Either way he would have gotten caught so Trent comparing you having a bad day and cutting corners to what this guy did doesn’t make sense.

These posts are getting more ridiculous and pointless. and now the ads on the site are becoming an eye sore (I can see the same ad 3 times on one page!) I think I’ll be giving this site up as a new years resolution.

By: Sun

Sun — Thu, 22 Dec 2011 21:33:15 +0000

> The poster of the video notes that the monitor
> needs to be returned, as it’s not working correctly.

The term used was “broken”. I question the buyer’s accuracy and attribute the comment more as an embellishment to prove a point rather than actual. You also need to specifically show that the one specific action by the FedEx employee is what caused the damaged versus the monitor already being defective. I’ve shipped uncountable number of packages and received thousands of packages in all sorts of box condition. It takes a lot more than throwing it over a fence and land on grass to damage a monitor.

By: Gretchen

Gretchen — Thu, 22 Dec 2011 21:19:14 +0000

I didn’t watch the video.

If the homeowner was home with the door open, why didn’t he just leave the gate open?

By: Gretchen

Gretchen — Thu, 22 Dec 2011 21:15:45 +0000

Your answer really is to climb the fence?

By: Johanna

Johanna — Thu, 22 Dec 2011 21:14:53 +0000

@Jackowick: What you say makes sense. If the driver is making deliveries during the day on a weekday, probably the majority of the people he’s delivering to are not going to be home. So while “ring the buzzer and wait” would have been the right thing to do in this case, the driver doesn’t know that ahead of time. (The recipient says he was standing there with the door open, but maybe the driver couldn’t easily see that from where he was.)

If he rings the buzzer and waits on every delivery, most of the time he’ll be wasting his time, and he’ll have to find a way to leave the package there anyway. And if he wastes 2 minutes on each of 30 deliveries (I’m just making numbers up now), that’s an extra hour added onto his workday, which is probably long enough as it is.

And like others, I’m quite perplexed at Trent’s idea that the driver should have climbed the fence.

By: Baley

Baley — Thu, 22 Dec 2011 21:10:09 +0000

Yeah, that doesn’t count as “delivery” in my book. He didn’t even LOOK for another option for getting the computer monitor safely into the person’s possession!

By: beth

beth — Thu, 22 Dec 2011 21:07:21 +0000

I definitely have to disagree with your sentiment on this one…

“Instead, I want you to take a second and imagine one of your worst days at work…”
OK. I have worked in customer service of one kind or another my entire life. If the attitude you have on your worst day resembles his, you find another industry to work in, pronto. It doesn’t matter what was in the package or what the fence looked like, he should have rung the bell. If no one answered, he leaves his cute little post-it note stating that delivery will be re-tried or to call for pickup, just like every other package when no one is home.

You don’t know anything about what’s in the box. You don’t know anything about the recipient’s front yard. You don’t make assumptions that it will be fine if you toss it on their grass, trusting that 1) it will land softly, 2) the sprinklers aren’t scheduled to come on, 3) the dog isn’t going to whizz on it since it’s sitting in the grass, 4) that you aren’t going to crush the flowers.

If you’re going to interact with customers, you have to maintain professionalism *any* time you’re in their territory. If you can’t, then you need to get out of their space before you have a tantrum or you need to look for another job.