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Identity Guard® Review
Identity Guard® at a glance
|Price Tier*||Individual Plan||Family Plans||Standout Feature||Monthly Credit Score Alert?|
|Value||$8.99/month||$14.99/month||Dark Web monitoring|
|Total||$19.99/month||$29.99/month||New account alerts|
|Premier||$24.99/month||$34.99/month||3-bureau credit reporting|
*Discounts available for annual billing
What we like about Identity Guard®
One of the most significant things that stands out about this company is its use of emerging technologies to better protect its customers. The company has a partnership with IBM’s artificial intelligence product, Watson, to get in front of and avoid potential fraud issues. Additionally, the company offers several different affordable plans for individuals, families and businesses, which allows you to choose the right level of coverage for your unique needs. The value plan for individuals is available for as low as $8.99 a month or $7.50 a month when billed annually.
The company also gives all customers, regardless of the plan they choose, a $0 deductible and $1 million insurance policy in case their identity is ever stolen. It’s hard preemptively to gauge the effect identity theft will have on you or your family, but knowing you have some straightforward financial help to back you up if it ever happens is a big win.
Things to consider
While the middle and top tier plans at Identity Guard are robust, its Value plan is a little light on some important features. Specifically, alerts for bank account takeovers and requests to open checking and savings accounts are only included in the Total and Premier plans. The good news, though, is that the Total and Premier plans still clock in at an affordable rate for both individuals and families.
One of the main features you get with all Identity Guard® plans is credit monitoring. The company uses technology and dedicated account managers to constantly scan documents, events and accounts that may have an impact on your credit score. Not only does Identity Guard® look in traditional places for credit threats, but it scans the infamous dark web for anything tied to your Social Security number or identity.
Depending on the account level you choose, you will get different levels of monitoring service. All plans use IBM’s AI to search through billions of pieces of information to identify any potential threats to your credit. Higher-tiered plans will give you credit alerts if anyone tries to take over one of your bank accounts or attempts to open a checking or savings account with your information. When left unchecked, these actions can have drastic effects on your credit score.
If your identity is compromised and your credit is damaged, Identity Guard has extensive personnel and protocols in place to help restore your credit. As soon as fraud is detected, the company automatically opens a case and assigns a dedicated case manager to help walk you through the restoration process. This includes canceling credit cards, removing fraudulent accounts, filing a police report, and helping you reclaim your credibility with financial institutions.
Additionally, you’ll have access to a 24/7 U.S.-based customer service center if you have any additional questions not covered by your case manager.
In case the damage inflicted is costly, Identity Guard® offers all customers with all three plans its $1 million insurance policy. The policy is covered through American International Group, Inc. While you should read the policy yourself for exact particulars, some of the things covered include lost wages, travel expenses, elder/child/spousal care and legal fees (upon prior approval). The policy currently carries a $0 deductible, which means it won’t cost you anything to use in the instance your identity is compromised.
Unfortunately, identity theft continues to grow and evolve as criminals find new and creative ways to get control of your information. While identity theft companies typically focus on helping to catch intrusions, they do also offer help in preventing identity theft altogether.
Identity Guard® offers several different resources to help you understand your potential exposure and shore up any areas of vulnerability. These resources include an overall risk management score, an online identity dashboard, an anti-phishing mobile app, a safe-browsing extension and dark-web scanning for all levels of accounts for individuals and families.
Additionally, premier plans offer a social media insight report that analyzes your social media footprint with IBM’s Watson. The program assesses your potential vulnerability to identity theft and offers suggestions to safeguard your information better.