Liberty Mutual Home Insurance Review

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Liberty Mutual

Liberty Mutual offers comprehensive protection for your home and personal property, but customers haven’t been thrilled with its claims handling.

J.D. Power Score AM Best Rating BBB Rating SimpleScore
2 out of 5 A A+ 4.4

Our Two Cents — Liberty Mutual’s flexible coverage and numerous discounts give other competitors a run for their money. But this provider’s below-average claims satisfaction definitely gives us a pause for thought.

Liberty Mutual protects against basic perils to your home and offers coverages you won’t find with most insurers. Its loss forgiveness option prevents your rates from increasing following your first claim, and its inflation protection will increase your level of coverage at every policy renewal to keep up with the rising cost of living. Liberty Mutual pays the full cost for replacing damaged items without factoring in depreciation, so you shouldn’t have to pay for anything out of pocket.


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Liberty Mutual has an excellent selection of discounts, but despite this, customers have reported its rates to be about average. Its customer service and claims handling also received average ratings, according to the latest J.D. Power homeowners insurance survey. This shouldn’t discourage you from getting a quote from Liberty Mutual, but it is something to keep in mind as you’re comparing your options.

Pros Cons
Flexible coverage options Average customer service
Claims-free discounts Mixed customer satisfaction
Easy-to-use online quote tool Higher priced policies than some competitors
Mobile app allows filing claims Discounts and coverages can vary by state

Pricing

There’s no way to predict how much your homeowners insurance will cost without getting a quote. Insurance rates are individualized, taking factors like your home’s size and location and your credit history into account.

Every company weighs these factors differently, which is why quotes vary from one company to the next. Liberty Mutual’s online quoting tool requires a social security number, so we weren’t able to receive a sample quote.

If I am on a budget, should I consider Liberty Mutual?

Liberty Mutual may not be the best bet for those on a budget. Although this provider is well-known for discounts and flexible coverage options, Liberty Mutual may have higher-priced policies when compared to other home insurance providers.

Customer experience

Liberty Mutual has an excellent selection of discounts, but despite this, the provider’s claims satisfaction received below-average ratings, according to the latest J.D. Power homeowners insurance survey. This shouldn’t discourage you from getting a quote from Liberty Mutual, but it is something to keep in mind as you’re comparing your options.

In terms of customer service, customers rated its pricing, customer service and claims handling as “about average.” If this concerns you, you may want to go with a company known for its customer satisfaction, like Geico.

However, Liberty Mutual customers enjoy a few helpful perks.

Liberty Mutual’s coverage calculator will ask questions about your home and personal data to help you estimate how much coverage you need. Once you’re presented with your estimate, you can enter your ZIP code and get a quote with those coverage limits.

Liberty Mutual also has mobile apps available for iOS and Android devices. These apps enable you to view policy documents, pay your bill and file a claim online.

Coverage

Liberty Mutual’s standard home insurance policies include coverage for your dwelling, personal property, personal liability, medical payments to others, wind and hail and additional living expenses.

The optional coverages Liberty Mutual offers for an additional cost include personal property replacement cost, blanket jewelry coverage, hurricane coverage, water damage coverage and inflation protection.

A few details on Liberty Mutual’s coverage options:

  • Coverage rises with inflation: Liberty Mutual is one of the few home insurers that takes inflation into account when renewing your policy. Every policy period, your coverage will rise to keep up with inflation, so you’re always receiving the same level of coverage you signed up for.
  • Full replacement cost for damaged items: Liberty Mutual will give you money to replace damaged items, even if that cost is higher than the item’s depreciated value. Company representatives will do their best to replace the exact item you lost whenever possible, but if that’s not possible, it’ll be replaced with the closest match.
  • Covers additional living expenses: If you’re unable to live in your home following an accident, Liberty Mutual will pay for the cost of renting a place until your home is repaired.


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Rates also vary depending on your level of coverage. Most homeowners policies include coverage for the following perils:

  • Damage caused by aircraft
  • Damage caused by vehicles
  • Explosion
  • Fire or lightning
  • Riot or civil commotion
  • Smoke damage
  • Theft
  • Vandalism
  • Volcanic eruption
  • Windstorm or hail

Certain natural disasters, including floods and earthquakes, aren’t covered under a traditional policy. If you live in an area prone to these events, you may have to purchase an additional policy rider, which will increase the cost of insuring your home.

Deals, discounts and add-ons

Liberty Mutual offers one of the largest selections of homeowners discounts in the industry. The provider offers basic discounts like multi-policy, new home, new roof, paper-free billing, automatic payment, and claim-free discounts.

Liberty Mutual also offers discounts if you purchase a new policy before your current coverage expires, install protective devices like fire and burglar alarms in your home and insure your home for its full value.

Members of Liberty Mutual’s 14,000 affinity groups are eligible for even more savings.

Liberty Mutual also has loss forgiveness, which works like accident forgiveness for your car. You don’t have to worry about your rates going up following your first claim.

Liberty Mutual Home insurance overview

Price Varies by home, location and other factors
Best for Those who want flexible, comprehensive coverage
Not for Those who place a high value on customer service
States served 50
AM Best rating A
Moody’s rating A2
S&P rating A
Standout features Inflation protection
Full replacement cost of personal property
Loss forgiveness
Good selection of discounts

Founded in 1912, Liberty Mutual is a Boston-based insurance company. Today, the company employs more than 45,000 people in 29 countries across the globe. At the end of 2019, Liberty Mutual had $43.2 billion in annual consolidated revenue.

Liberty Mutual enjoys solid financial strength ratings from professional industries. AM Best rates Liberty Mutual with an A, Moody’s rates it with an A2 and S&P rates Liberty Mutual with an A.

Liberty Mutual home insurance policies are available in all 50 states. Aside from home insurance, this provider also offers insurance for auto, business, condos and other products.

The bottom line

Liberty Mutual protects against basic perils to your home and offers unique coverages. While it’s a little more expensive than some other providers, its offerings can make it an ideal fit for some homeowners.

Frequently asked questions

Who are Liberty Mutual’s competitors?

Home insurance providers with comparable services and rates include State Farm, Allstate, GEICO and Progressive.

How much home insurance do I need?

The amount of coverage needed will change from homeowner to homeowner. Buy enough insurance for your property and home to ensure you are able to replace the essentials after a serious incident.

What is the average cost of home insurance?

The average annual cost of a home insurance premium in the United States is $1,211. However, home insurance rates differ significantly by location, home and individual. To find how much it will cost for your home, get an individualized quote from a provider, either online or over the phone.


Find the Best Home Insurance

Enter your ZIP code below and be sure to click at least 2-3 companies to find the very best rate.

Find the Best Home Insurance

Save money on home insurance with our simple comparison tool.