Progressive Home Insurance Review

We like Progressive’s focus on social impact, as well as their comprehensive policies, which offer extensive coverage that won’t let you down in an emergency. On the downside, if you like to manage your account online, Progressive has great tools — but only for auto policyholders, not homeowners.

J.D. Power Rating
3/5
AM Best Rating
A+
Standard & Poor’s
AA
SimpleScore
4.2 / 5.0
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SimpleScore Progressive 4.2
Discounts 3
Coverage Options 5
Customer Satisfaction 3
Support 5
Accessibility 5
  • User-friendly and thorough website
  • HomeQuote Explorer to compare rates
  • Lots of discount options
  • New home discounts
  • Wide coverage options
  • Competitive pricing
  • Name Your Price tool
  • Discounts and coverage vary by state
  • Average customer satisfaction ratings

Known for its customer and employee-focused approach (and Flo), Progressive prides itself on “transparency, efficiency, innovation, and empowerment.” For customers, this means assurance of competitive pricing, quality coverage, and forward-thinking industry-leading innovations. For employees, a diverse workforce that is flexible, inclusive and empowering. Progressive invests in local communities and education through The Progressive Insurance Foundation. Suffice it to say, Progressive is not just an insurance company. 

Though Progressive received average (3 out of 5) ratings from J.D. Powers for overall customer satisfaction, we found many positive things about home insurance with Progressive. Their website is user-friendly, easy to navigate, and full of helpful resources for their customers. There is a wide-array of discount options that vary by location. Their HomeQuote Explorer tool allows you to compare rates with their competitors, right from their website. To further exemplify their convenience factor, customers with a strict budget can even tell Progressive what price they can afford using the Name Your Price tool and receive a quote with coverage options.

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    In this article

      Progressive is a great choice for someone who is seeking home insurance coverage at an affordable price and wants to invest their business in a company that contributes to positive social impact. 

      Progressive recently announced partnership with ASI and now offers ASI Home policies.

      The Home Insurance Factors We Analyzed

      Pricing 

      Home insurance pricing (and coverage availability) will vary greatly depending on geographical location, crime rates, home age, home type, fire hydrant and station proximity, and more. A newer home will result in a lower premium than an otherwise equivalent older home. A home with a new roof will often result in a lower premium than a home with an aging roof. 

      We reviewed Progressive home insurance pricing and according to their website, the average policy ranges from $676-$2,044, depending on what state you live in. The national average of $1,221 was reported in 2017.

      Progressive may be a good option for you if you’re on a budget, since their prices are competitive and they are known for offering comprehensive coverage packages at a good rate. As always, though, it’s a good idea to obtain several quotes when you are looking for the cheapest homeowners insurance. Your Progressive insurance quote will probably be at the low end.

      Customer experience 

      Progressive received average ratings for overall customer satisfaction from J.D. Powers. They received 3 out of 5 across the board in overall satisfaction, policy offerings, price, billing process and policy information, interaction, and claims.  We took a look at Consumer Affairs customer reviews to get additional information on the customer perception of Progressive. There, Progressive received a 3.5 out of 5 stars which further points to an average customer experience. The National Association of Insurance Commissioners (NAIC) also indicated Progressive received above the national average number of complaints in 2018. 

      Because Progressive doesn’t underwrite their own policies, the customer service you receive is dependent on the company who actually wrote your coverage documents. Although Progressive auto insurance policy holders can file a claim online, homeowners cannot, although Progressive does its best to make the process easy by offering a list of phone numbers for each of the companies that write their policies.

      You’re also unable to manage your account with the app if you have homeowners insurance, as it only supports self-service for auto, mobile home, and a few other types of insurance, but not for homeowners, renters, or condo owners.

      Having said that, there are a few nice tools on the website that improve your customer experience. One of them is the HomeQuote Explorer, which lets you compare rates and coverage options from multiple companies. Once you enter your information, it prompts you with options so you can find the best fit for your own circumstances.

      If you’re bundling your homeowners insurance with auto, Progressive’s Name Your Price tool is another nice perk. You tell it exactly how much you’d like to pay for car insurance, and it gives you an estimate of just what level of coverage you can get at that price point. Unfortunately, it does not work for homeowners insurance.

      We also like Progressive Answers, a section of the website dedicated to expanding your understanding of insurance, which features sections such as “Am I Covered?” and the answers to a broad range of questions you might have.

      Coverage 

      It seems logical to think that home insurance is only for your home, but a good homeowners insurance policy covers much more than just the home itself. Here is a list of what Progressive’s most basic home insurance policy covers:

      • Dwelling – covers damage to the house and anything attached to it, like a garage, deck, flooring, etc. 
      • Other structures – covers other detached structures like detached garages, patios, fences, driveways, etc. 
      • Personal property – covers your personal property, whether located in the home or not
      • Loss of use – covers living expenses if your home is damaged and uninhabitable
      • Personal liability – covers your attorney fees, court fees and other damages you are liable for if someone sues you for an injury or damage while on your property
      • Medical payments – covers medical bills if someone is hurt while on your property

      Need a little more? Progressive offers two optional coverages that can be included in your policy. 

      • Water back-up – covers sump pump or sewer system water damage
      • Personal injury – covers the legal fees associated with a variety of personal injury lawsuits including slander or libel lawsuits, wrongful eviction, false arrest, detention or imprisonment, etc. 

      If you live in an area prone to floods, earthquakes, landslides, mudslides or sinkholes, Progressive offers the option to add coverage for these things under separate policy. 

      For more information on what is covered, what is not, and great examples of each visit Progressives website.

      Deals, discounts, and add-ons

      Progressive offers a variety of homeowners discounts and we’ve listed a few of them below. However, we recommend speaking with your Progressive agent to make sure you get all the discounts you qualify for. 

      • Home and auto bundle 
      • Alarm systems and safety devices
      • Quote in advance
      • New purchase
      • Pay in full
      • New home construction

      You can also save some additional dollars by using Progressive recommended contractors for home damage repair!

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        Serviceability

        Progressive’s range is national in scope, though not all of its insurance partners offer policies in all 50 states. Progessive partner ASI, for example, writes policies in all states except Alaska, Hawaii, Idaho, New Hampshire, Rhode Island, and Wyoming. No matter where you live, though, you should be able to purchase a policy from one of the companies under the Progressive umbrella.

        Keep in mind that your discounts and regional deals will vary, depending on what state you live in and which of Progressive partners is writing your policy. All Progressive policies receive a bundling discount if they have both homeowner and auto insurance, and there may be other discounts available for you as well, possibly including quote in advance, alarm systems and safety devices, new purchase, pay in full, receive docs by email, new home construction. Ask your agent when you are applying for a policy.

        Progressive Home Insurance Overview: Financial Strength, Availability, and History 

        In business since 1937, Progressive continues to strive toward their vision of being the number 1 choice of consumers by living and breathing a forward-thinking and innovative approach to insurance. With an A+ rating from both A.M. Best and S&P, as well as an Aa2 rating from Moody, customers can rest assured that the company is financially secure and there should be issues with payout on approved claims. 

        • In business since:1937
        • S&P Financial Strength Rating: A+
        • Moody’s Financial Strength Rating: Aa2 financial strength
        • A.M. Best Financial Strength Rating:A+
        • BBB:  B-
        • States served: Homeowners coverage and discounts not available in all states and situations, according to Progressive.com 

        Frequently Asked Questions

        Progressive offers a variety of property insurance, including condo, flood, homeowners, homeshare, home warranty, home security, mobile home and renters. They also offer the ability to bundle home and auto insurance, which can result in a discount off annual premium with the added benefit of paying one deductible if there is damage to both your home and auto. If you have not bundled the two and both are damaged, you will be responsible for paying a deductible on each policy.

        When determining how much home insurance to purchase, we recommend speaking with a licensed insurance agent who can help you look at factors like geographical location, what kind of weather implications there may be, what kind of property you have, how much personal property you need covered, etc.

        Though Progressive offers auto insurance in all 50 states, homeowners insurance coverage and discounts are not available in all states and situations, according to Progressive.com

        Progressive home insurance is underwritten by different partner insurers. The underwriters available to you vary by state and region. With a Progressive home insurance policy, one of the partners will be responsible for setting your rate and paying out your claims.

        If your home’s damage is the result of expected events, the damage will not be covered by Progressive. If the damage is the result of unexpected events, the damage will likely be covered. For example, if you have a known plumbing issue that you do not get resolved and it later results in a water leak, your home insurance policy may not cover those damages. However, if a pipe bursts unexpectedly, the policy will likely cover those damages. Another example Progressive provides: if your roof is old and due to normal wear and tear, needs to be replaced, the insurance will not cover it. But if the roof sustains damage in a storm, it would be covered. When in doubt, speak to a Progressive agent about what exact coverage to expect under your policy.

        Methodology

        SimpleScore

        The SimpleScore is a proprietary scoring metric we use to objectively compare products and services at The Simple Dollar.
        For every review, our editorial team:

        • Identifies five measurable aspects to compare across each brand
        • Determines the rating criteria for each aspect score
        • Averages the five aspect scores to produce a single SimpleScore

        Here’s a breakdown of the five aspect scores and their rating criteria for our reviews on home insurance.

        Why do some brands have different SimpleScores on different pages?

        To ensure the SimpleScore is as helpful and accurate as possible, we developed unique criteria for every category we compare at The Simple Dollar. Since most brands offer a variety of financial solutions, their products and services will score differently depending on what we’re scoring on a given page.

        However, it’s also possible for the same product from the same brand to have multiple SimpleScores. For instance, if we compare State Farm’s home insurance according to our criteria for the best home insurance, it scores a 3.8 out of 5. But when we compare State Farm according to the criteria for the best auto insurance, it scores higher, since the features the company offers can vary by the type of insurance.

        Discounts

        We looked at the number of discounts each company offers – more discounts mean a higher score.

        Coverage Options

        We awarded higher scores to the companies that offer more coverage options.

        Support

        We awarded higher scores to companies with the most channels for customer support.

        Customer Satisfaction

        We leveraged the J.D. Power 2019 Home Insurance Satisfaction Study℠ to see how customers rated their experience with each company. (If a company wasn’t included in J.D. Power’s study, we skipped this aspect and averaged the four remaining aspect scores.)

        Accessibility

        We looked at the level of accessibility of each company – the more resources they have the higher their score

        Reviewed by

        • Aylea Wilkins
          Aylea Wilkins

          Aylea Wilkins is an editor specializing in insurance for The Simple Dollar. After getting a degree in European studies and editing from Brigham Young University, she worked as a writer and editor for a variety of small websites before transitioning to the insurance field.