Safeco Home Insurance Review

Safeco offers strong add-on coverage and good discounts, but don’t expect to receive top-notch customer service if you need to file a claim.

J.D. Power Rating
3/5
AM Best Rating
A
Standard & Poor’s
N/A
SimpleScore
4 / 5.0
close
SimpleScore Safeco 4
Discounts 2
Coverage Options 5
Customer Satisfaction 3
Support 5
Accessibility 5
  • Good add-on coverages
  • Discounts
  • Online claims
  • Poor customer service ratings

Safeco Insurance was founded in 1923 and has been insuring Americans for almost 100 years. In 2008, the company was acquired by Liberty Mutual, which expanded Safeco’s reach and improved its financial strength backing. Today, Safeco sells a variety of insurance products in 32 states. We took a closer look at Safeco’s homeowners insurance offering using the SimpleScore method, which compares price, policy offerings, discounts, customer service and accessbility for all major providers.

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    America’s top-rated home insurance

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    In this article

      Safeco home insurance at a glance

      In business1923
      States served32
      Best forPeople who want coverage for valuables
      Not forPeople who want the best customer service
      Standout featuresEquipment breakdown coverage
      One deductible for bundled policies
      Mobile app
      Available bundlesHome and auto

      What we like about Safeco home insurance

      Valuable articles coverage

      Safeco Insurance stands out for its valuable articles coverage. It’s an endorsement that most companies offer, but Safeco’s coverage goes above and beyond competitors. Customers can add valuable articles coverage to protect a wide range of expensive items, including art, jewelry, collections, medical devices, wine, sports equipment, memorabilia, farming equipment and more. There are two options for coverage — grouped coverage and itemized coverage. Grouped coverage requires no proof of ownership or appraisal, has a $5,000 coverage limit per item and a deductible of $500. You can also choose itemized coverage, which includes agreed-upon value and no deductible.

      Online claims

      Safeco offers 24/7 online claims, which makes it easy to notify the company of a loss right after it happens. Customers can file a claim online or through Safeco’s mobile app. If you’ve never filed a home insurance claim before, Safeco makes the process simple and stress-free. The home insurance claims page includes articles about common claim FAQs, how to find a contractor and how to understand your claim payout. There’s also a list of questions that an agent will ask you when you file a claim, so you can be ready with all the right information.

      [ Read: The Complete Guide to Homeowners Insurance ]

      Things to consider

      Limited discounts

      Although Safeco does offer home insurance discounts, they don’t offer as many as some other companies. So if you’re looking for a company that has tons of ways to save on your premium, consider looking at another provider. Safeco Insurance only has three discounts, not counting the option to increase your deductible. However, their bundle discount is an enticing option — you can save up to 15% on your premium if you bundle your home and auto policy with Safeco.

      Poor customer service

      One thing Safeco is not known for is great customer service. The company has an A+ rating from the Better Business Bureau (BBB), but don’t let that fool you. Safeco has a one-star rating based on 378 customer reviews. In the last three years, 959 complaints have been closed, and 285 have been closed in the last year alone. If you need to file a claim, you’ll have to work with an agent, and many customers have complained about slow claims handling, lower-than-expected payouts, and even denied claims.

      Safeco home insurance vs. the competition

      Are you looking for the best customer service in your home insurance? Progressive beats out Safeco in that regard.

      J.D. Power Rating
      3/5
      AM Best Rating
      A+
      Standard & Poor’s
      AA
      SimpleScore
      4.2 / 5.0
      close
      SimpleScore Progressive 4.2
      Discounts 3
      Coverage Options 5
      Customer Satisfaction 3
      Support 5
      Accessibility 5

      Progressive home insurance has great discounts, good coverage options and better customer service than Safeco. Compared to Safeco’s three discounts, Progressive offers seven discounts — including some unique ones, like a new home construction and a ‘quote in advance’ discount. Progressive offers a home and auto bundle, but customers can choose to bundle any two policies from Progressive and save money. Like Safeco, Progressive also offers a single deductible for bundled policies. The one area where Safeco beats Progressive is add-on coverages. Progressive only offers water backup and personal injury coverage.

      Read our full Progressive review.

      You don’t have to leave the home you insure with State Farm’s online tools and account management.

      J.D. Power Rating
      3/5
      AM Best Rating
      A++
      Standard & Poor’s
      AA
      SimpleScore
      4 / 5.0
      close
      SimpleScore State Farm 4
      Discounts 2
      Coverage Options 5
      Customer Satisfaction 3
      Support 5
      Accessibility 5

      State Farm is another popular home insurance company. In fact, it’s the largest home insurance provider by market share. In 2019, State Farm wrote $18,685,957 in policies, which is significantly more than any other provider. In addition to great coverage and discounts, State Farm also has good customer service and a variety of online tools, resources and calculators. Although State Farm has over 19,000 agents located around the country, it’s a good option for anyone who wants to be able to manage their policy mostly online. With State Farm, you can get a quote, file a claim, make payments, and make changes to your policy online or through the mobile app.

      Read our full State Farm review.

      Get part of your premium payments back at the end of your policy or save money upfront with Amica’s discounts — a real benefit for your wallet.

      J.D. Power Rating
      5/5
      AM Best Rating
      A
      Standard & Poor’s
      N/A
      SimpleScore
      4 / 5.0
      close
      SimpleScore Amica 4
      Discounts 2
      Coverage 5
      Customer Satisfaction 5
      Support 4
      Accessibility 4

      Amica isn’t the biggest home insurance company, but it’s certainly one of the best in terms of ratings. In J.D. Power’s 2019 U.S. Home Insurance Study, Amica earned the top ranking for the 18th consecutive year. In addition to good prices and coverage, Amica is well known for its exceptional customer service — something that can be hard to find in the insurance industry. Amica is also one of the only insurance companies that offers dividend policies, where you can recoup a portion of your premium payments at the end of your policy term. Additionally, homeowners on a budget will appreciate Amica’s discount offerings.

      Read our full Amica review.

      Safeco’s home insurance rates

      Safeco’s home insurance rates are different for everyone, but they aren’t the cheapest. Factors like your age, zip code, claims history, credit score and the size of your home are all considered when you get a quote. If you’re able to take advantage of discounts, you’ll save some money on your premium. Keep in mind that adding endorsements, like valuable items coverage, will increase your rate.

      [ Read: 14 Ways to Build a Cost-Efficient Home ]

      Safeco’s home insurance coverage

      • Basic coverage: Safeco offers dwelling, personal property, liability, medical payments and additional living expenses insurance.
      • Identity theft coverage: If your identity is stolen, Safeco will help pay for the cost of identity restoration services.
      • Valuable items coverage: Homeowners who keep valuables in their home can get extra coverage for items like jewelry, art, medical devices, sports equipment, memorabilia, and more.
      • Equipment breakdown coverage: If an appliance is damaged by a covered event, Safeco will replace it with a similar Energy Star® rated model. This coverage is just $2 per month.
      • Personal property replacement cost coverage: This coverage helps you pay to replace your damaged personal belongings with a new item of similar value.
      • Single deductible: If you bundle your home and auto insurance with Safeco, you only have to pay one deductible if your home and car are damaged in the same covered event.

      Find the Best Home Insurance

      Save money on home insurance with our simple comparison tool.

      Matching you with providers.
      We found results in
      Click at least 2-3 companies to find the very best rate.

        America’s top-rated home insurance

        • Policies starting at just $25/month
        • Sign up in seconds, claims paid in minutes
        • Zero hassle, zero paperwork

        Safeco home insurance discounts

        • Bundle home and auto.
        • Bundle home and auto plus motorcycle, boat or RV coverage.
        • Insure a home less than 10 years old.
        • Pay your premium in full.

        How to submit a home insurance claim with Safeco

        Filing a home insurance claim with Safeco is simple. Here are the steps you’ll need to follow:

        1. File a claim online, through the mobile app or by calling an agent. You can file a claim over the phone during business hours by calling 1-800-332-3226. You’ll be asked to share photos and videos of the damage using the Safeco Home Inventory® app, or in an email.
        2. Depending on the extent of the damage, an adjuster may visit your home to assess the damage in-person. If possible, Safeco will discuss the damage with you over the phone or using RealTime Review™ for video chat. If you received a repair estimate from a contractor, or had to make emergency repairs, send the receipts to the Safeco agent overseeing your claim.
        3. Wait for Safeco to review your claim and determine your estimated payout. The claims representative will help you find a contractor from Safeco’s network of preferred contractors, and they’ll even work directly with the contractor to agree on the cost of repairs.

        Safeco online and mobile app

        Safeco offers a few options for homeowners who want to manage their policy online. You can get a quote, file a claim, and make a payment directly from the online customer portal. You can also use the mobile app for claims, payments, and basic policy changes. The company also offers a number of valuable resources and FAQ pages in the home insurance claims center.

        [ Read: Types of Homeowners Insurance ]

        Safeco home, auto and life

        Safeco customers can save up to 15% on their premium when they bundle a home and auto insurance policy. If your home and car are damaged in the save covered event, you only have to pay one deductible for both losses. In addition to home and auto, Safeco also offers a variety of other insurance products, including:

        • Motorcycle
        • RV
        • Boat
        • Snowmobile
        • Golf cart and low-speed vehicle
        • Home warranty
        • Renters
        • Condo
        • Umbrella
        • Pet heath

        Safeco in the news

        • In August 2020, Plan Sponsor reported that Safeco’s parent company, Liberty Mutual, was involved in a lawsuit about retirement health coverage. According to the article, former Safeco employees are suing Liberty Mutual because the company didn’t meet the terms of the summary plan descriptions given to employees after the company’s 2008 acquisition of Safeco.
        • Due to the COVID-19 pandemic, Liberty Mutual and Safeco announced that they would give customers a 15% refund on two months of their premium. The company is expected to return about $250 million to policyholders among the two companies.
        • In June 2020, Safeco agreed to take on AIG’s upper-middle-market business for the Private Client Group. According to the article, AIG has experienced poor underwriting losses in recent years, and Safeco’s enhanced HO-5 policy would be a better fit for the Private Client Group.

        We welcome your feedback on this article and would love to hear about your experience with the home insurance providers we recommend. Contact us at inquiries@thesimpledollar.com with comments or questions.

        Methodology

        SimpleScore

        The SimpleScore is a proprietary scoring metric we use to objectively compare products and services at The Simple Dollar.
        For every review, our editorial team:

        • Identifies five measurable aspects to compare across each brand
        • Determines the rating criteria for each aspect score
        • Averages the five aspect scores to produce a single SimpleScore

        Here’s a breakdown of the five aspect scores and their rating criteria for our reviews on home insurance.

        Why do some brands have different SimpleScores on different pages?

        To ensure the SimpleScore is as helpful and accurate as possible, we developed unique criteria for every category we compare at The Simple Dollar. Since most brands offer a variety of financial solutions, their products and services will score differently depending on what we’re scoring on a given page.

        However, it’s also possible for the same product from the same brand to have multiple SimpleScores. For instance, if we compare State Farm’s home insurance according to our criteria for the best home insurance, it scores a 3.8 out of 5. But when we compare State Farm according to the criteria for the best auto insurance, it scores higher, since the features the company offers can vary by the type of insurance.

        Discounts

        We looked at the number of discounts each company offers – more discounts mean a higher score.

        Coverage Options

        We awarded higher scores to the companies that offer more coverage options.

        Support

        We awarded higher scores to companies with the most channels for customer support.

        Customer Satisfaction

        We leveraged the J.D. Power 2019 Home Insurance Satisfaction Study℠ to see how customers rated their experience with each company. (If a company wasn’t included in J.D. Power’s study, we skipped this aspect and averaged the four remaining aspect scores.)

        Accessibility

        We looked at the level of accessibility of each company – the more resources they have the higher their score

        Elizabeth Rivelli

        Contributing Writer

        Elizabeth is a contributor to The Simple Dollar, where she reviews insurance providers and policies. She has more than three years of experience writing for top online insurance and finance publications, including Bankrate, Coverage.com and Reviews.com.

        Reviewed by

        • Nashalie Addarich
          Nashalie Addarich
          Insurance Editor

          Nasha Addarich is an editor at The Simple Dollar and a former attorney who specializes in home insurance, auto insurance, life insurance, and savings. She is a former contributing editor to Reviews.com.