Travelers Home Insurance Review

Founded in 1864, Travelers has been offering insurance policies for more than 150 years. The company sells business and individual insurance products throughout the United States, Canada and the United Kingdom. Travelers home insurance offers some of the best variety of coverage and discount options. And with its green coverage and discounts, it’s an ideal choice for anyone with a certified green home.

When we compare the best homeowners insurance companies, we consider coverage options, discounts, customer satisfaction, support and website accessibility. Using our SimpleScore Methodology, Travelers ranks well among its competitors.

Like a restaurant with a large menu, Travelers offers an impressive list of coverage and discount options, including those specifically for green homes.

J.D. Power Rating
2/5
AM Best Rating
A++
Standard & Poor’s
AA
SimpleScore
4.2 / 5.0
close
SimpleScore Travelers 4.2
Discounts 5
Coverage Options 5
Customer Satisfaction 2
Support 4
Accessibility 5
  • Plenty of coverage options.
  • Variety of discounts.
  • Policies available nationwide.
  • Low-rated customer satisfaction.
  • Online signup is not always available.

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    In this article

      Travelers Home Insurance Overview

      PriceVaries by home, location and coverage
      Best forThose who value customization and extra coverage options
      Not forThose in need of superior customer service
      States served50, plus Puerto Rico and Washington, D.C.
      DiscountsMulti-policy, home buyer, loss free, protective device, green home
      A.M. Best RatingA++ (Superior)
      Standout featuresGreen home coverage

      What we like about Travelers home insurance

      Plenty of coverage options available

      Those looking for a wide variety of coverage options will definitely find that with Travelers. Of course, the company offers all of the standard coverages, such as dwelling and personal property coverage. But the company also offers more than half a dozen other coverage options you can add to your policy.

      Variety of discounts

      Home insurance can be hit and miss when it comes to discounts. Some companies offer just a couple of discount options. Travelers offers its customers several ways to save on their home insurance, including unique discounts for free homes and new homebuyers.

      Policies available nationwide

      Travelers offers its home insurance policies in all 50 states, plus Washington, D.C. and Puerto Rico. No matter where you live, you can purchase insurance through Travelers. This is good news for homeowners who move from one state to another and want to keep their insurance company.

      Who should get this policy

      Travelers home insurance is an excellent choice for anyone with a green home. The company offers special green home coverage, which helps cover the cost of repairing or replacing green materials. Additionally, homeowners can save up to 5% on their policy if they have a green home certified by the Leadership Energy and Environment Design (LEED) organization.

      Things to consider

      Low-rated customer satisfaction

      In a 2020 Home Insurance Study, J.D. Power ranked Travelers near the bottom of the list for overall customer satisfaction. J.D. Power looked at factors like interaction, policy offerings, price, billing process, policy information, and claims. Travelers ranked 16th for home insurance companies, well below the industry average.

      Online signups not always available

      In some cases, you may not be able to get a quote or purchase your homeowners insurance policy online. Instead, you may have to connect with a local agent to finalize the deal. For those who want the convenience of online signup, Travelers might not be for you.

      Who shouldn’t get this policy

      If customer service is a top priority when choosing an insurance company, you may want to look elsewhere. Travelers ranked low on the list for overall customer satisfaction for home insurance. The company also ranked well below average for The Complete Guide to Home Insurance ]

      What we analyzed

      Discounts 

      Travelers offers its home insurance customers plenty of ways to save. Travelers provides the discounts you can expect to find with other companies, such as a multi-policy discount or discounts for home safety features like fire alarms and home security systems. The company also offers a few unique discounts. Customers who have purchased a home in the past 12 months may get a discount. Additionally, customers with a green home can save 5%. Finally, customers who haven’t filed a claim in a particular time period may be eligible for savings.

      Coverage

      Travelers offers an impressive list of policy options. The company provides all of the typical coverages, including:

      • Dwelling 
      • Personal property
      • Personal liability
      • Other structures
      • Loss of use

      Travelers also offers additional coverage options for those who need a more customized policy. Additional policy options the company offers include:

      • Special personal property
      • Contents replacement cost
      • Additional replacement cost protection
      • Jewelry and valuable items
      • Personal articles floater
      • Water backup and sump pump discharge or overflow
      • Identify fraud
      • Green home

      Customer Satisfaction

      Travelers ranks well below average when it comes to customer satisfaction. In J.D. Power home insurance studies, Travelers was near the bottom of the list for both claims satisfaction and overall customer satisfaction. If customer service is your top priority, Travelers may not be the insurer for you.

      Support

      Travelers makes it easy for you to contact them at any time. They offer a variety of customer service numbers, each specific to a particular need. Some of their customer service lines are open 24 hours per day, 365 days per year. Customers can also speak with a local agent for more personalized care. The app also has a feature for customers to chat live with a representative.

      Accessibility

      Travelers website is easy to get around, and customers can easily find what they need. The company also offers a variety of educational articles on its website for those who have questions about insurance or about life events that might require them to purchase insurance. It’s important to note that not everyone will be able to sign up for a policy online. You might instead have to work with a local agent.

      Find the Best Home Insurance

      Save money on home insurance with our simple comparison tool.

      Matching you with providers.
      We found results in
      Click at least 2-3 companies to find the very best rate.

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        Travelers home insurance vs. the competition

        State Farm is the top provider of homeowners insurance in the nation, with roughly 18% of the market share. Like Travelers, State Farm has a solid list of coverages available. And for those with many insurance needs, State Farm is an excellent choice.

        J.D. Power Rating
        3/5
        AM Best Rating
        A++
        Standard & Poor’s
        AA
        SimpleScore
        4 / 5.0
        close
        SimpleScore State Farm 4
        Discounts 2
        Coverage Options 5
        Customer Satisfaction 3
        Support 5
        Accessibility 5

        They offer nearly every type of individual insurance product you might need. State Farm ranks above average for overall customer satisfaction. However, its claims satisfaction is slightly below average (though still better ranked than Travelers).

        If customer service is your top priority, Amica might be the right insurer for you.

        J.D. Power Rating
        5/5
        AM Best Rating
        A
        Standard & Poor’s
        N/A
        SimpleScore
        4 / 5.0
        close
        SimpleScore Amica 4
        Discounts 2
        Coverage 5
        Customer Satisfaction 5
        Support 4
        Accessibility 4

        The company ranked at the top of the industry for both claims satisfaction and overall customer satisfaction for home insurance. Like Travelers, Amica also offers a generous list of coverage and discount options. Amica is available nearly nationwide — the company is licensed in every state but Hawaii.

        If you like Travelers for its green coverage and discount options, you might also want to check out Farmers.

        J.D. Power Rating
        3/5
        AM Best Rating
        A+
        Standard & Poor’s
        N/A
        SimpleScore
        3.2 / 5.0
        close
        SimpleScore Farmers 3.2
        Discounts 2
        Coverage Options 3
        Customer Satisfaction 3
        Support 4
        Accessibility 4

        The company offers green coverage options to help customers replace damaged property with green materials. Farmers also offers discounts for customers whose homes are green certified through Energy Star, LEED, or the EPA.

        [ Read our full Farmers home insurance review ]

        Find the Best Home Insurance

        Save money on home insurance with our simple comparison tool.

        Matching you with providers.
        We found results in
        Click at least 2-3 companies to find the very best rate.

          Powered by HomeInsurance.com (NPN: 8781838)

          Travelers’ home insurance rates

          When you sign up for an online quote for Travelers home insurance, the company will ask questions about your home’s features, including square footage, number of bedrooms and bathrooms, loss history, roof age and quality, proximity to a fire hydrant, and more. You can generally expect that the more coverage you purchase and the more expensive it would be to replace your home, the higher your insurance rate.

          [ Read: How to Find Cheap Homeowners Insurance ]

          Travelers online and mobile app

          Travelers makes it easy for customers to access their policy information online. The website and app include access to MyTravelers, where customers can download their insurance cards, pay their bill, file claims or track claim status, and chat live with a representative from the company.

          Travelers home, auto and life

          In addition to Travelers homeowners insurance, the company also offers a variety of other insurance products, including car, renters, boat and yacht, landlord, umbrella, and more.

          Travelers auto insurance

          Travelers offers car insurance with an impressive list of coverage options. The company offers the standard coverages for liability, uninsured motorist, personal injury, collision, and comprehensive. Travelers also has many additional coverages, including:

          • Gap insurance
          • Rental coverage
          • Roadside assistance
          • New car replacement
          • Accident forgiveness
          • Rideshare

          Travelers life insurance

          Travelers Life and Annuity Co, the provider of Travelers life insurance, was acquired by MetLife Life and Annuity Company in 2005. Travelers no longer offers new policies. Those with policies they purchased through Travelers before 2005 now have coverage through MetLife.

          Bundling options

          Travelers offers customers a discount when they purchase two or more policies. According to the company’s website, customers save an average of 12% on home insurance when they also have an auto policy and three other policies through Travelers. For fewer bundled policies, the discount will likely be smaller.

          [ Read: Best Flood Insurance Companies 2020 ]

          Travelers in the news

          • In the third quarter of 2020, Travelers more than doubled its income from the same period in the previous year. Earnings totaled $827 million, up from $396 million from the year before. The company’s per-share net income for the quarter was $3.23. The company paid out claims for catastrophic losses as a result of natural disasters. But these losses were offset by the savings for insurance companies during the COVID-19 pandemic.
          • After reporting it’s positive third-quarter earnings in October 2020, Travelers saw their stock price increase. Insurance stocks across the board outperformed the market as a whole in October. 
          • In early 2020, a California restaurant sued Travelers after the company failed to pay out a claim. The restaurant filed a claim for losses due to a local stay-at-home order. Travelers refused to pay out the claim. A judge ultimately ruled in Travelers’ favor, arguing that the company’s insurance policy doesn’t cover losses due to bans on in-person dining because the losses weren’t a result of physical loss or damage to property.

          We welcome your feedback on this article and would love to hear about your experience with the insurers we recommend. Contact us at inquiries@thesimpledollar.com with comments or questions

          Methodology

          SimpleScore

          The SimpleScore is a proprietary scoring metric we use to objectively compare products and services at The Simple Dollar.
          For every review, our editorial team:

          • Identifies five measurable aspects to compare across each brand
          • Determines the rating criteria for each aspect score
          • Averages the five aspect scores to produce a single SimpleScore

          Here’s a breakdown of the five aspect scores and their rating criteria for our reviews on home insurance.

          Why do some brands have different SimpleScores on different pages?

          To ensure the SimpleScore is as helpful and accurate as possible, we developed unique criteria for every category we compare at The Simple Dollar. Since most brands offer a variety of financial solutions, their products and services will score differently depending on what we’re scoring on a given page.

          However, it’s also possible for the same product from the same brand to have multiple SimpleScores. For instance, if we compare State Farm’s home insurance according to our criteria for the best home insurance, it scores a 3.8 out of 5. But when we compare State Farm according to the criteria for the best auto insurance, it scores higher, since the features the company offers can vary by the type of insurance.

          Discounts

          We looked at the number of discounts each company offers – more discounts mean a higher score.

          Coverage Options

          We awarded higher scores to the companies that offer more coverage options.

          Support

          We awarded higher scores to companies with the most channels for customer support.

          Customer Satisfaction

          We leveraged the J.D. Power 2019 Home Insurance Satisfaction Study℠ to see how customers rated their experience with each company. (If a company wasn’t included in J.D. Power’s study, we skipped this aspect and averaged the four remaining aspect scores.)

          Accessibility

          We looked at the level of accessibility of each company – the more resources they have the higher their score

          Reviewed by

          • Aylea Wilkins
            Aylea Wilkins
            Insurance Editor

            Aylea Wilkins is an editor specializing in insurance for The Simple Dollar. After getting a degree in European studies and editing from Brigham Young University, she worked as a writer and editor for a variety of small websites before transitioning to the insurance field.