E*TRADE Review

You can’t beat 24/7 customer service and easy trading on one of the best mobile apps available for stock trading.

Started in 1982, E*TRADE is one of the oldest online stock brokerages around. It is a full service financial institution that provides customers with a user-friendly platform, great educational library, low cost mutual funds, stellar retirement planning, free bank accounts, automatic investing (“robo-advising”), and 24/7 customer service. But where E*TRADE really shines is investment education and research, retirement planning, customer service, and its user-friendly platform — especially with its mobile app.

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In this article

    E*TRADE Details

    Price$0 for Stocks, ETFs and Options
    Costs & FeesOptions Contracts: $0.65 contract
    Mutual Fund Trades: $0-$19.99
    Broker Assisted Trades: $25.00
    Account Fee: $0
    Minimum Account Balance: $0
    Misc. Fees$1.00 Bond Trade Fee
    $0.00 Treasury Trade Fee
    $0.00 CD Trade Fee
    $9.99 IVR Trade Fee
    $0.00 IRA Annual Fee
    $60.00 IRA Closure Fee
    $25.00 Forced Margin Sellout Fee
    $0.00 Returned ACH Fee
    $0.00 Returned Wire Fee
    $0.00 Stock Certificate Processing Fee
    $75.00 Stock Certificate Delivery Fee
    $2.00 Paper Statement Fee
    $0.00 Paper Confirmation Fee
    $25.00 Domestic Wire Fee
    $25.00 International Wire Fee
    Minimum Deposit$0
    Account TypesFull service brokerage (stocks, bonds, other fixed income assets)
    8,000+ Mutual Funds
    Commission-free Exchange Traded Funds (ETFs)
    IRA (SEP, Simple, Individual 401K, Roth, profit-sharing)
    Coverdell Education Savings Account (ESA) for minors
    Business Accounts (sole proprietorship, partnership, or corporation)
    Accounts for Investment Clubs
    Best ForBeginner investors
    Frequent and active traders
    Retirement planning
    Investment research and education
    Not ForInfrequent or casual investors
    Margins8.44% Under $24,999.99
    7.94% $25,000.00 to 49,999.99
    7.44% $50,000.00 to $99,999.99
    6.14% $100,000.00 to $249,999.99
    5.14% $250,000.00 to $499,999.99
    4.14% $500,000.00 to $999,999.99
    3.89% Above $1,000,000.00
    Services24/7 customer service (phone, e-mail, chat) + branches
    E*TRADE Bank integrated checking account
    Advice (Consultation, Adaptive Portfolio, etc.)
    401K and Retirement Planning
    Web Seminar Archive
    Branches30 cities in 17 states (see: branch locator)
    PlatformDesktop platform (PC & Mac)
    Web platform
    Mobile app
    Standout FeaturesLarge selection of mutual funds and bonds
    Commission-free ETFs
    E*TRADE 360
    E*TRADE Pro
    Awards#1 in mobile in Kiplinger’s 2016 biennial survey (2016)
    4 out of 5 stars in Barron’s comprehensive 16-firm survey, and scored high marks in Research Amenities, Customer Service, Education and Security, as well as Mobile (2016)
    3 Gold e-Monitor Awards for Investor Education, Quotes and Trading, and Mobile Capabilities in Corporate Insight’s 2015 e-Monitor Awards report (2015)
    #1 in Loyalty and Overall Satisfaction for four years in a row in Group 5 Stock Plan Administration Satisfaction Survey (2015)

    E*TRADE’s Claim

    E*TRADE claim it has the best investment education, retirement advice, and mobile app.

    Is it True?

    Pretty much. E*TRADE does offer a wide selection of investor information and tools through its trading platform, and its 24/7 customer service means there will always be somebody around to answer any questions customers may have. It’s a quality brokerage, by any standard.

    The E*TRADE Investor Education Center is impressive: customers can download an enormous library-worth of stock information, charts, grids, tax forms, investment advice, archived webinars, blogs, tutorials, videos, and more — all conveniently located in a big, user-friendly online database. Much of the information is downloadable, so you can read and save most documents from any device. E*TRADE’s Investor Education Center is probably the largest out of all the online stock brokerages I reviewed.

    E*TRADE could easily boast about its Mutual Fund opportunities as well. E*TRADE currently offers around 8,000 mutual funds, and approximately 1,300 of those are no-load  numbers higher than many of the other online stock brokers out there. If you just want to invest in mutual funds, E*TRADE is a good option, with funds prices at or below $19.99, as compared to $49.99 with TD Ameritrade, $49.95 with Fidelity, and $76.00 with Charles Schwab. The major online stock brokers that include competitive mutual fund prices with E*TRADE are Merrill Edge ($19.95), and OptionsHouse ($20.00).

    It would also serve E*TRADE to highlight its retirement options, though it doesn’t currently promote it well. New users would be hard pressed to find out that one of E*TRADE’s stronger selling points is what it offers in terms of retirement planning. E*TRADE’s trading platform has a nice retirement calculator that will help you budget, analyze, and project earnings for retirement. It estimates expenses for the future, and really shows users what to expect if they follow a certain financial plan upon retirement — a great tool that many of the other online stock traders lack (the others usually just have a basic budget calculator tool). Users can also find a large selection of up-to-date retirement planning information in the Education Center.

    Our Deep Dive

    • Learning curve: It took me about 20 minutes to open an account with E*TRADE. First time customers are required to deposit a minimum of $500 to start trading, so it could take a few days if you use an e-check to make the deposit. New users are also required to sign a user and account agreement with E*TRADE before they can start trading stocks — a normal requirement for any online or brick-and-mortar stock broker.
    • The Platforms: E*TRADE has two trading platforms: E*TRADE 360 and E*TRADE Pro. The E*TRADE 360 platform is used for investors who simply want to make basic trades, track their performance, manage their portfolio, create a favorites or “watch” list for potential investments, and view free streaming market data and information. This is the basic platform you start out with once you make the $500 deposit. E*TRADE Pro, however, provides more to intermediate or experienced investors, but to use it, you need to keep a minimum balance of $250,000 or make 30 stock or options trades every three months (per quarter).
    • Costs: In October 7, 2019, E*TRADE removed commissions from stocks, ETFs and options trading. It does still charge $0.65 for options contracts ($0.50 with 30+ trades per quarter), $1.50 for futures contracts, and $1.00 for bonds (minimum $10, maximum $250).
    • Pulling quotes: E*TRADE’s main interface couldn’t be simpler for doing this. Users can just search for a publicly-traded company and real-time data appears: company overview, current activity, buy and sell functions, news headlines, and a price analysis from Trefis Research. Users can even set up alerts in case they want to be notified if the stock does something interesting.
    • Chrome Plug-in: Google Chrome users can use a plug-in that allows access to the E*TRADE trading platform through a Chrome browser. Using the search power of Google, users can scan and search for a variety of updated information from the web, and perform basic market research functions without navigating away from the platform.
    • Education: Users have access to the Investor Education Center that provides an impressive library of demos and other information and media categories that would be valuable to beginner investors, like trading strategies, market commentary, tax advice, and various types of financial planning (retirement, college, etc).
    • Course Catalogue: E*TRADE offers a useful library of online courses like Stocks 101, Basic Investing, and ETF Best Practices. Investors can learn how to make wise investment decisions, mitigate risk, and analyze and manage their portfolios.
    • Market Research: Users can also access up to four reports from third-party research providers (MarketEdge, SmartConsensus, Standard & Poor’s, and Thomson Reuters), a feature not often available with other online stock brokers. However, TD Ameritrade and Fidelity have access to at least six.
    • Mobile app: E*TRADE has received a first place award for its mobile app by Kiplinger’s 2016 biennial survey. The app is free and available on all platforms (iOS, Apple Watch, Android, Windows, Amazon phone, Kindle Fire) and users can basically do everything you could do through the platform — make stock and options trades, look up stock information, obtain real-time quotes, watch videos from the Education Center, and even watch CNBC video On Demand.
    • Customer support: 24/7 customer service by phone, e-mail, or chat. E*TRADE also has branches in 30 cities in 17 states (find the nearest to you in the branch locator) staffed by experienced financial consultants.
    • Integrated Checking Account: E*TRADE offers a free checking account that can be integrated into your investment account, which makes it fast and easy to trade and transfer money. Users receive free unlimited checking, a debit card, online bill pay, and free refunds on ATM fees at no charge.
    • Account Protection: If you use any investment brokerage, you are insured for up to $500,000 in net equity for each account by the Securities Investor Protection Corporation (SIPC), including up to $250,000 in cash balances. E*TRADE also has “excess SIPC” coverage that covers $150 million per customer and up to $900,000 in cash (this is for broker failure — not for declines in the market value of customer’s investments). The FDIC also covers users up to $250,000 and E*TRADE offers a $0 liability for unauthorized use of customer accounts (trading, transfers, bill pay, and ATM use).
    • Account Security: E*TRADE uses the Symantec Virtual Digital Security Token that generates encrypted passcodes in real time, making account breaches nearly impossible
    • Robo-Advisory: E*TRADE will soon be rolling out a robo-advisory tool, an automated “set it and forget it” type function that allows users to create a personalized investment that toggles itself according to the parameters they set. It will be a great way to ensure investors can maintain their investment behavior without having to log in to E*TRADE to make adjustments, for example, while they are on vacation or busy at work.

    The Competition

    • TD Ameritrade: $0 per trade; $0 minimum deposit. TD Ameritrade is known for being a well-rounded and affordable broker with a powerful trading platform.
    • Merrill Edge: $0 flat free trade plan; $0 minimum deposit. Owned by Bank of America since 2010, Merrill Edge is affordable and would be beneficial for those who already have various BoA accounts.

    Cheaper (or Free!) Alternatives

    Many online stock traders charge $50 or more for mutual fund trading, and one of E*TRADE’s strong points was lowering its charge for mutual funds to $19.99. Unfortunately, in recent years, it has lost out to others that have also decreased their prices on this – Merrill Edge charges $19.95.

    What Others Are Saying

    • E*TRADE announced its acquisition of OptionsHouse in 2016. The companies are expected to merge in 2017, but what this means to customers of both platforms only time will tell.
    • The New York Times reported on E*TRADE’s latest investment into “Robo-Advisory” technology, remarking that: “Unlike the self-directed investing that E*TRADE Financial once championed, robo-investing, for the most part, embraces a ‘set it and forget it’ approach, using exchange-traded funds and automatic portfolio updating.
    • Fortune reported in May 2016 on E*TRADE’s bounce back from the subprime mortgage crisis, noting: “E*TRADE still emphasizes the technology behind its 3.3 million brokerage accounts (and it’s avidly pro-smartphone just about anywhere but behind the wheel). But it now offers much more human-to-human hand-holding for a clientele that is increasingly wary of the markets. That change of emphasis is central to E*TRADE’s revival.”
    • FINRA fined E*TRADE $900,000 in 2016 for “failing to conduct an adequate review of the quality of execution of its customers’ orders and for supervisory deficiencies concerning the protection of customer order information.”



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