Wintrust Mortgage Review

Wintrust Mortgage’s most prominent presence is in the Chicago area, but the lender provides mortgages for homebuyers in all 50 states. If you’re looking for a 1-year ARM, Wintrust Mortgage has this rare mortgage product, in addition to most other types of home loans.

J.D. Power Rating
Min. Credit
Min. Down Payment
3.7 / 5.0
SimpleScore Wintrust Mortgage 3.7
Perks 2
Credit Impact 4
Customer Satisfaction N/A
Product Variety 5
Fees N/A

Wintrust Mortgage offers a variety of home loan products, with terms ranging from 1 year to 30 years.

Wintrust Mortgage, headquartered in Rosemont, Illinois, has more than 65 lending offices across the United States and originates more than $4 billion in loans every year. The short 1-year ARM option is one of the most uncommon Wintrust home mortgage products you’ll find, while the lender’s Construction-to-Perm “All in One” loan is an ARM with jumbo financing for new construction.

Despite the benefits, the lender doesn’t disclose its Wintrust Mortgage rates online, so it’s not listed among the best mortgage rates. Wintrust ratings also don’t land among the best mortgage lenders, as the existing Wintrust reviews and customer satisfaction ratings with Better Business Bureau average 1 out of 5 stars.


In this article

    Wintrust at a glance

    LenderLoan AmountAPR RangeTermsKey Benefit
    WintrustUp to $453,100Not listed*1 — 30 yearsFlexible terms for loan length

    What we like about it

    Wintrust Mortgage offers a wide variety of mortgage products, more than many other lenders. The 1-year and 3-year ARM terms are not frequently found, so borrowers looking for these types of ARMs may want to consider Wintrust Mortgage. Other notable mortgage products Wintrust Mortgage offers include the VA IRRRL, the USDA loan and the FHA 203(k) Limited and Standard loans for both property purchase and subsequent renovations.

    For Illinois and Wisconsin homebuyers, Wintrust Mortgage offers down payment assistance through its Cook County Homebuyers Assistance Program and the Federal Home Bank of Chicago Downpayment Plus Program.

    Things to consider

    Wintrust Mortgage is not transparent about its current mortgage rates or fees online. If you want that information, you’ll have to engage with the lender personally.

    According to Better Business Bureau complaints as of June 2020, one of the most common issues with the lender is poor customer service, regarding lack of communication and misinformation provided. If customer service and transparency are important to you when you’re looking for a home loan, you may be better off considering one of J.D. Power’s highly rated mortgage companies instead.

    What you need to know

    Wintrust Mortgage lends out mortgages up to $453,100 for its jumbo loans. The lender does not disclose its rates online, which is a big downside if you’re looking to compare lenders. Wintrust Mortgage offers home loans for lengths of one to 30 years.

    You can start the Wintrust mortgage application process online or connect with a Wintrust mortgage representative to begin in person. To process the mortgage application, you’ll need the following:

    • a contract for the purchase
    • your last two W2s and tax returns
    • your last two bank statements
    • your last 30 days of pay stubs
    • business tax returns and K1s for two years if you’re self-employed
    • your real estate attorney’s phone number
    • your realtor’s phone number
    • your insurance agent’s phone number

    Once you apply, you’ll have an online account for your mortgage application that you can access with your email. You can check the status of your application online.

    Collateral and criteria

    To get a mortgage loan with Wintrust, you’ll need to demonstrate good financial standing and credit history. That will require submitting proof of income and assets, as well as undergoing a credit report check.

    Typically, you’re required to have a credit score of at least 620 to get most conventional loans with this lender. You may be eligible for an FHA loan with a credit score of at least 580.

    Wintrust alternatives

    Wintrust vs. Citibank

    Citibank has diverse mortgage and refinance options, including 3/1 ARM mortgages and a unique HomeRun Mortgage for 3% down and no mortgage insurance requirements. Customer service ratings are lacking, however, and borrowers will need to watch out for application fees and other fees.

    J.D. Power Rating
    Min. Credit
    Min. Down Payment
    3.2 / 5.0
    SimpleScore Citibank 3.2
    Perks 4
    Credit Impact 4
    Customer Satisfaction 3
    Product Variety 4
    Fees 1

    The well-known bank has a wide variety of mortgage options, including those for short terms and low down payments without required mortgage insurance.

    • Citibank also offers online and in-person options for getting a home loan throughout the country, with most of Citibank’s mortgage products overlapping with Wintrust, save for the 1-year ARM and USDA loan. Citibank’s mortgage rates range between 2.67% to 3.20%, and the lender discloses all its fees online, including appraisal, credit report and origination fees.
    • Citibank offers its own version of mortgage assistance through its HomeRun Mortgage, requiring just 3% down and no mortgage insurance. You can also get a mortgage discount when you bank with Citibank. Wintrust Mortgage offers no such discount. If you bank with Citibank, getting a mortgage with this lender makes more sense than applying with Wintrust Mortgage.

    Wintrust vs. Rocket Mortgage

    Rocket Loans promises a “rocket fast” decision as well as quick access to your loan funds once you’re approved.

    J.D. Power Rating
    Min. Credit
    Min. Down Payment
    3.4 / 5.0
    SimpleScore Rocket Mortgage 3.4
    Perks 4
    Credit Impact 4
    Customer Satisfaction 5
    Product Variety 3
    Fees 1

    Rocket Loans is part of the Quicken Loans family, which was established back in 1985. Headquartered in Detroit, Rocket Loans aims to offer a quick and easy online personal loan and mortgage process that is unencumbered by the excess paperwork and minutiae required by traditional lenders.

    • If you’re interested in getting a mortgage or refinancing a home through an online platform, Rocket Mortgage through Quicken Loans is an option. Rates ranged between 2.75% to 3.28% APR as of September 2021. The lender provides a similar mortgage product offering to Wintrust.
    • The main difference between the lenders is customer satisfaction. Quicken Loans ranked first in the J.D. Power 2019 U.S. Primary Mortgage Servicer Satisfaction Study. If you want to work with the most reputable lender in the business currently, Rocket Mortgage / Quicken Loans is a better option than Wintrust Mortgage.

    Compare top mortgage lenders

    *Editors note: Unfortunately, we were unable to create a simplescore for this brand because APR’s were not available to the TSD team for consideration. 



    We’ve created the SimpleScore to help you objectively compare products and services here at The Simple Dollar.

    Our editorial team:

    • Identifies five factors to compare across each brand
    • Determines the rating criteria for each factor
    • Calculate an average of those five factor scores to get one SimpleScore

    We break down each of these five factors and their rating criteria for our review of the best mortgage companies.

    Why do some brands have different SimpleScores on different pages?

    Some brands like Bank of America, Wells Fargo, and Chase have different SimpleScores because they offer more than one financial solution — like home loans, auto loans, personal loans and more.

    For instance, in our Bank of America Mortgage Review, we give the company a 3.8 out 5 based on our five rating factors for mortgages. In our Bank of America Auto Loans Review, we give the company a 4.4 out of 5 based on our rating factors for auto loans. By tailoring our SimpleScore to each financial solution, we’re able to give you a more accurate view of a brand’s services and how it compares to competitors’ services.


    Mortgage lending companies that provide more perks receive a higher score from us.

    Hard/Soft credit checks

    We know that credit checks affect your score –– that’s why we favor companies that offer soft credit checks or hard credit checks when you want to see your pre-approval rates.

    Customer satisfaction

    We use the J.D. Power 2019 Mortgage Origination Satisfaction Study℠ to find out how customers rate their experience with each company. (If a company is not included in J.D. Power’s study, we skip this rating factor and average the remaining factor scores.)

    Product variety

    Mortgage lenders that offer more products for their home loans are given higher scores.


    Fees can add up fast. Companies that don’t require as many fees for your home loan receive a higher score with us.

    Nicki Escudero

    Contributing Writer

    Nicki Escudero is a freelance writer and journalist with more than 18 years of experience in the publishing industry, writing for international publications such as USA Today, Entrepreneur, Marketing Land, American Art Collector magazine and the Arizona Republic. She is passionate about helping readers discover helpful tips that lead to happier, healthier lives. A former Australian expat, Nicki has a passion for world travel and loves to learn about new cultures.

    Reviewed by

    • Adam Morgan
      Adam Morgan
      Senior Editor

      Adam Morgan is a senior editor at The Simple Dollar who’s covered finance and culture for 15 years. He developed the Simple Dollar’s proprietary scoring metric — the SimpleScore — and founded the annual Simple Dollar Awards. He is a former contributing editor to Bankrate and, and his writing has been featured in The Guardian, Los Angeles Times, Chicago Tribune, The AV Club, and elsewhere.